Cancellation & Refund Policy

Last Updated: 19 October 2026

Thank you for subscribing to KPSC Practice by Dr. Preetha MS. Please read this policy carefully before purchasing any subscription.

1. Free Sample Before Purchase

Before purchasing, we strongly encourage you to:

• Try 60 free questions without registering: the 10-question sample quiz and 5 questions from each past paper
• Review subscription details, pricing, and features on our website
• Contact mail@drpreetha.com with any questions

2. General Refund Policy

No Refunds After Access

Why No Refunds?

• Digital content is delivered instantly upon payment
• You get access to all 913 questions from 10 past Kerala PSC Medical Officer papers as soon as your payment is approved
• 60 free questions are available to evaluate before purchase
• Subscription terms and features are clearly disclosed at the time of purchase

Exceptions (Case-by-Case Basis)

We may consider refund requests in the following exceptional circumstances:

• Technical Error: You paid twice for the same subscription by mistake
• Platform Failure: You were unable to access the platform for more than 7 consecutive days due to technical issues on our end (not internet/device issues)
• Medical Emergency: Documented medical emergency preventing platform use (requires medical certificate)

Refund requests must be submitted within 7 days of purchase and will be reviewed at our sole discretion.

3. Plan-Specific Refund Terms

"Content Accessed" means: Attempted any question beyond the 60 free questions, or logged any progress.

4. Failed or Duplicate Payments

Payment Deducted But Subscription Not Activated

Step 1: Wait 24-48 Hours

• Payment gateway processing can take 24-48 hours
• Check your email for subscription confirmation
• Log out and log back into your account

Step 2: Check with Your Bank/UPI App

• Raise a dispute via your UPI app (Profile → Help → Raise Concern)
• Contact your bank's dispute resolution department
• Banks typically process refunds within 5-7 business days (up to 19 days in some cases)

Step 3: Contact Us (After 48 Hours)

If after 48 hours:

• Money is deducted from your account
• You have not received subscription access
• You have not received a refund from your bank

Duplicate Charges

If you were accidentally charged multiple times for the same subscription, contact us immediately at mail@drpreetha.com with transaction IDs and payment proof.

Duplicate charges will be refunded within 10 business days after verification.

5. Subscription Cancellation

Is there auto-renewal?

• No. Every plan is a one-time UPI payment and simply ends on its end date; nothing renews or charges you again
• So there is nothing to cancel. Your access continues until the end date shown in your account and in your approval email
• Stopping use before the end date does not entitle you to a refund for the remaining days

6. Subscription Upgrades

Can I Upgrade My Plan?

• Yes, you can upgrade from a shorter plan to a longer plan at any time
• The unused days of your current plan are credited: credit = price paid × days left ÷ total days, rounded to the nearest rupee
• You pay the new plan's price minus the credit. Example: on day 6 of a ₹299 Monthly plan, 24 of 30 days are left, so the credit is ₹239 and the Exam Pass costs ₹999 − ₹239 = ₹760
• The amount is calculated and shown on the payment page; the new plan starts on the day your payment is approved and the old plan ends the day before
• Credit can only be used towards an upgrade; it is never paid out as cash

Can I Downgrade My Plan?

• No, downgrades are not permitted
• You may purchase a lower-tier plan after your current subscription expires

7. Account Termination

If your account is terminated due to violation of Terms and Conditions (sharing login credentials, screen-recording content, fraudulent activity):

• No refund will be issued
• Access will be revoked immediately

8. Refund Processing Time

If a refund is approved:

• Refund Method: Original payment method (Card/UPI/Net Banking/Wallet)
• Processing Time: 7-10 business days after approval
• Bank Credit Time: Additional 5-7 business days depending on your bank

Total refund time: 12-17 business days from approval

9. Exam Postponement or Cancellation

If the Kerala PSC Medical Officer exam is officially postponed or cancelled by the government:

• Exam Pass: we extend your pass once, by up to 1 month, at no cost. Email us the new date or reply to your approval email
• Monthly and Yearly: no refund or extension; your access continues until its normal end date

Official exam postponement notification must be provided.

10. Contact for Refund Queries