Privacy Policy

Last Updated: 25 November 2025

Dr. Preetha MS ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use KPSC Practice.

1. Information We Collect

Personal Information You Provide

• Account Registration: Name, email address, phone number, Google account information (we do not store your Google password)
• Payment Information: Billing details (processed securely via Razorpay; we do not store card/UPI details)
• Profile Information: MBBS college, graduation year, exam date (optional)
• Communications: Support emails, feedback, survey responses

Automatically Collected Information

• Usage Data: Questions attempted, scores, time spent, module-wise progress
• Device Information: IP address, browser type, device type, operating system
• Cookies: Session cookies for login authentication and user experience

Information We Do NOT Collect

• ❌ Credit/debit card numbers (handled by Razorpay payment gateway)
• ❌ Sensitive medical records or patient information
• ❌ Social media passwords or credentials

2. How We Use Your Information

We use your personal information to:

• Provide Services: Enable access to MCQs, track progress, maintain your account
• Process Payments: Facilitate subscription purchases via Razorpay
• Improve Platform: Analyze usage patterns, identify popular modules, fix bugs
• Customer Support: Respond to queries, troubleshoot technical issues
• Communications: Send subscription confirmations, renewal reminders, exam tips, platform updates
• Marketing: Send promotional offers, new feature announcements (you can opt-out)
• Legal Compliance: Comply with applicable laws, prevent fraud, enforce Terms and Conditions

3. Sharing of Information

Service Providers

We may share your information with trusted third-party service providers:

• Razorpay: Payment processing (see Razorpay Privacy Policy)
• AWS (Amazon Web Services): Cloud hosting and data storage
• Email Service Providers: For transactional and promotional emails
• Analytics Tools: Google Analytics (anonymized data for usage insights)

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to:

• Prevent fraud or security threats
• Protect our rights, property, or safety
• Enforce our Terms and Conditions

4. Data Storage and Security

Storage Location

• Your data is stored on secure cloud infrastructure provided by Amazon Web Services (AWS)
• Payment data is handled exclusively by Razorpay (PCI-DSS compliant)

Security Measures

• Encryption: All data transmission is encrypted using SSL/TLS (HTTPS)
• Access Controls: Restricted access to personal data on a need-to-know basis
• Account Security: Authentication is handled via Google sign-in; we do not store your Google password
• Regular Backups: Data is backed up regularly to prevent loss

5. Data Retention

• Active Subscriptions: We retain your data for the duration of your subscription plus 1 year
• Inactive Accounts: If you do not renew or reactivate within 1 year, we may delete or anonymize your account data
• Legal Retention: We may retain certain data longer if required by law or for dispute resolution

6. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device to enhance user experience.

Cookies We Use

• Essential Cookies: Required for login, session management, and platform functionality (cannot be disabled)
• Analytics Cookies: Google Analytics for usage insights (anonymized data)
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can disable non-essential cookies through your browser settings. However, this may affect platform functionality.

7. Third-Party Links and Services

Google Sign-In (Authentication)

• We use Google Sign-In to verify your identity and allow you to log in to KPSC Practice using your Google account.
• When you choose to sign in with Google, we receive basic profile information such as your name and email address.
• Your Google account credentials and password are handled directly by Google and are not shared with or stored by us.
• Google may process and store your information on its own servers, which may be located outside India. Your use of Google services is governed by Google's own Terms of Service and Privacy Policy.

AI Deep Dive Feature

• When you use AI Deep Dive, you send question text to third-party AI platforms (ChatGPT, Claude, Perplexity)
• You must have your own account with these platforms
• These platforms have their own Privacy Policies; we are not responsible for their data practices
• We do not store or track AI interactions

External Links

Our platform may contain links to external websites (e.g., exam resources). We are not responsible for the privacy practices of third-party sites.

8. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from promotional emails (transactional emails will continue)
• Data Portability: Request your data in a portable format (CSV, PDF)

9. Children's Privacy

KPSC Practice is intended for users aged 18 and above. If you are under 18, you may use the platform with parental or guardian consent.

We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information, please contact us immediately, and we will delete it.

10. Marketing Communications

What You'll Receive

• Subscription confirmations and receipts
• Account updates and security notifications
• Exam reminders and preparation tips
• New feature announcements
• Promotional offers and discounts

Opt-Out

• You can unsubscribe from promotional emails by clicking "Unsubscribe" in any email
• You will continue to receive transactional emails (e.g., payment confirmations, account-related notifications)

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Significant changes will be communicated via email.

Your continued use of the platform after changes are posted constitutes acceptance of the updated Privacy Policy.

12. International Users

KPSC Practice is operated in India and complies with Indian data protection laws.

If you are accessing the platform from outside India, your information may be transferred to and stored in other countries (including locations where our cloud service providers operate). By using the platform, you consent to this transfer.

13. Contact Us